Assuring High Performance in an Age of Complexity.
Karl E. Weick and Kathleen M. Sutcliffe | August 2015 (original 2001)
Improve your company’s ability to avoid or manage crises! ‘Managing the Unexpected’, Third Edition, is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions.
Revised to reflect events emblematic of the unique challenges that organisations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organisational misfortunes, often sparked by organisational actions, this critical book focuses on why some organisations are better able to sustain high performance in the face of unanticipated change.





