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Managing the Unexpected (2015)

Assuring High Performance in an Age of Complexity.

Karl E. Weick and Kathleen M. Sutcliffe | August 2015 (original 2001)

Improve your company’s ability to avoid or manage crises! ‘Managing the Unexpected’, Third Edition, is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions.

Revised to reflect events emblematic of the unique challenges that organisations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organisational misfortunes, often sparked by organisational actions, this critical book focuses on why some organisations are better able to sustain high performance in the face of unanticipated change.

High-reliability organisations (HROs), including commercial aviation, emergency rooms, aircraft carrier flight operations, and firefighting units, are models of exceptional organisational preparedness. This essential text explains the development of unexpected events and guides you in improving your organisation’s reliability.

In the original publication (2001), the authors introduced the powerful new concept of ‘Mindfulness’. They set out the five qualities of  the mindful organisation with the organisational skills required (including case studies) to achieve them:

    1. Orientation towards disruptions: consider mistakes as opportunities for improving one’s own operations.
    2. Reluctance to simplify: analyse and evaluate with care and completeness.
    3. Primary focus on execution: focus on delivery of products and services.
    4. Resilience: develop the ability to respond to change, rather than just anticipate or pre-empt it.
    5. Respect for expertise: use relevant knowledge in execution or with customers.

This edition offers updated, valuable content to professionals who want to strengthen their organisations’ preparedness and confidently face unexpected challenges.

Bibliography

See also Edition 1, published in 2001.

Read also Review by Michael J. Novak for Office of Research, IRS.

Lees in Nederlands.