How People Make Decisions
Gary Klein | 1999, MIT Press
Anyone who watches the television news has seen images of firefighters rescuing people from burning buildings and paramedics treating bombing victims. How do these individuals make the split-second decisions that save lives? Most studies of decision-making based on artificial tasks assigned in laboratory settings view people as biased and unskilled.

Gary Klein is one of the developers of the naturalistic decision-making approach, which views people as inherently skilled and experienced. It documents human strengths and capabilities that have been downplayed or ignored so far.




